Job Description

Job Purpose:

Provide friendly, responsive service to create an exceptional dining experience for all our guests. To coordinate a minimum of a 5-table station to provide a dining experience that meets or exceeds our guests’ expectations while preparing the highest quality beverages for our guests.

Duties & Responsibilities:

• Reports to work on time and in correct uniform.
• Practices positive personal hygiene and cleanliness habits during all work shifts.
• Obtains bar station assignments from Host or General Manager at the start of the work shift.
• Performs all duties and maintains knowledge of all standards and procedures as stated in the training information.
• Welcome and greet guests. Treats all guests with our Hospitality culture – uses guests’ name when known, polite, courteous, warm and friendly.
• Inform guests of specials and menu changes. Make recommendations and answer questions about our food, beverages and other restaurant functions and services.
• Accurately take food and beverage orders from guests, input them into the POS system while adhering to standard operating procedures for coursing and allergy notations.
• Ensure that food and beverages are delivered to guests in a timely matter.
• Ensure tables are maintained according to our hospitality standards, making sure tables are bussed.
• Maintain effective communication with servers, expo, food runners, and bussers to ensure seamless dining service.
• Perform side work at the start, during and at the end of each shift as required by service station assignment.
• Maintain and stock service areas.
• Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests. Involves managers when needed.
• Be ready and willing to assist fellow team members as situations arise.
• Prepare and serve alcoholic and non-alcoholic drinks, including garnishes, consistent with the Restaurant’s standard drink recipes.

• Learns the names and personally recognize our regulars.
• Wash and sterilize glassware.
• Preparation of all bar juices, garnishes and product to maintain proper pars for the shift as to not run out of any items needed to make all drinks on the menu.
• Communicate to the Bar Director or Manager on duty any items that are low on inventory or that we are out of.
• Be ready and willing to assist in Events on a need basis.
• Maintain cleanliness in all areas of the bar including counters, sinks, utensils, shelves and storage areas.
• Report all equipment problems and bar maintenance issues to Bar Director or Manager.
• Assist the restocking and replenishment of bar inventory and supplies.
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.

Working Conditions and Expectations:

• Work schedule will may vary between early morning to late evening, weekends and holidays
• Shifts will range from 6 – 8 hours and you may at times be asked to work overtime
• Work in bar area, as well as outside service areas.
• Work with challenging guests that may be intoxicated
• Cleaning of dishware will require long periods of time with hands in water.
• Always act in a professional manner that represents the restaurant, owners, partners and staff.
• Respectful to all guests that have chosen to dine in our restaurants.
• Demonstrate teamwork in all areas of the restaurant
• Work with a positive attitude in all types of situations
• Follow safety and sanitation rules and laws at all times
• Attends all scheduled employee meetings.
• Always act in the best interest of the restaurant, fellow employees and guests.
• Welcome and accept feedback and coaching from the management team in order to maintain and grow as an employee

Qualifications:

• High school diploma or equivalent.
• Be 21 years of age.
• Be able to communicate and understand the predominant language(s) of our guests.
• Successfully completed the company’s bar training program.
• Have working knowledge of food, beer, wine and liquor and common drink recipes.
• Food Handlers Certificate and Responsible Beverage Service (RBS) Certificate required
• Possess basic math skills and have the ability to handle money and operate a cash register.

Physical Requirements:

• Be able to work in a standing position for long periods of time (up to 8 hours).
• Be able to reach, bend, stoop and frequently lift up to 50 pounds.
• Be able to ascend and descend up to 2 floors of stairs.

This job description is not all inclusive and may be modified based on business needs. The management reserves the right to make updates and changes to this job description as seen fit for the best interest of the restaurant, employees and guests.

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