Job Description

Job Summary

Disability Rights Tennessee (DRT) seeks a Beneficiary Support Specialist to help TennCare members understand their rights, benefits, and available services. The Specialist assists with questions, complaints, grievances, and appeals; connects members with TennCare programs and community resources; provides referrals and guidance on next steps; and conducts accessible outreach to members and providers. The position provides information and assistance but does not provide legal advice or representation.

Who We Are

DRT is a nonprofit organization dedicated to protecting the rights of Tennesseans with disabilities.  DRT is the designated Protection & Advocacy System (P&A) and Client Assistance Program (CAP) for Tennessee.  For over 45 years, our agency has served more than 57,000 Tennesseans. DRT is funded through federal grants, state contracts, private donations, and grants.  DRT has eleven programs which provide services across the state and across issues. To learn more about DRT, visit us at DisabilityRightsTN.orgor on social media.

Job Responsibilities

Disability Rights Tennessee (DRT) seeks a Beneficiary Support Specialist to help TennCare members understand their rights, benefits, and available services. The Specialist assists with questions, complaints, grievances, and appeals; connects members with TennCare programs and community resources; provides referrals and guidance on next steps; and conducts accessible outreach to members and providers. The position provides information and assistance but does not provide legal advice or representation.

Who We Are

DRT is a nonprofit organization dedicated to protecting the rights of Tennesseans with disabilities.  DRT is the designated Protection & Advocacy System (P&A) and Client Assistance Program (CAP) for Tennessee.  For over 45 years, our agency has served more than 57,000 Tennesseans. DRT is funded through federal grants, state contracts, private donations, and grants.  DRT has eleven programs which provide services across the state and across issues. To learn more about DRT, visit us at DisabilityRightsTN.orgor on social media.

Qualifications

Keys to Success

To be successful in this job, you must possess these values, skills and abilities:

• Knowledge of TennCare, Tennessee Department of Disability and Aging (DDA), Long-term Support Services (LTSS), and/or Home and Community-Based Services (HCBS)

• Sound professional judgment.

• Strong analytical, organizational, and time management skills.

• Proficient use of computers and word processing software.  Ability to learn to use the Disability Advocacy Database or other case database used by DRT.

• Strong written and verbal communication skills even when navigating complex or sensitive topics.

• Ability to engage in logical analysis.

• Ability to work well as a member of a three-person program team and DRT team member

• Commitment to nondiscrimination compliance policies as outlined by TennCare and DRT

• Ability to communicate effectively and respectfully with individuals from diverse cultural backgrounds and with individuals who may require language assistance, auxiliary aids and services, reasonable accommodations, or alternative communication formats.

• Ability to maintain confidentiality and appropriately safeguard sensitive member information.

What Else You Should Know

• The Beneficiary Support Specialist must have either: (1) a Bachelor’s degree plus at least one year of professional experience in human services, social work, psychology, or a related field; or (2) a Master’s degree in human services, social work, psychology, or a related field.This is a full-time position at 37.5 hours per week, with flexibility in the daily schedule.

• This position is dedicated to performing Beneficiary Support System responsibilities under DRT’s TennCare contract.

• The position serves the state of Tennessee and may require statewide travel,  including in-person assistance when requested and when other forms of assistance are insufficient to meet a member’s needs.

• The successful candidate must live within 60 miles of DRT’s Knoxville, Memphis or Nashville office.

• Reliable home internet is required.

• DRT will provide necessary technology and equipment.

• Remote work may be permitted when travel is not required.

Additional Information

Benefits

The salary for this position begins at $49,500; the exact salary for this position depends on experience, certifications, and skills. We offer excellent benefits such as a flexible schedule, remote work, paternal leave, paid federal and state holidays, 401K, FSA, and insurance options including medical, vision, dental, life, and disability.

DRT does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service or other non-merit factor. We make all employment decisions based on business needs, qualifications, and individual merit.

How to Apply

If this seems like you, please send a resume and cover letter to Ann Anderson, Human Resources and Finance Director at humanresources@disabilityrightstn.org

If you have questions about the position, reach out to Jennifer Shilling, Beneficiary Support Services Program Director at jennifers@disabilityrightstn.org

Details

• Date Posted: September 4, 2026
• Type: Full-Time
• Job Function: Other
• Service Area: Health (Physical, Mental)
• Salary Range: 49500
• Working Hours: 37.5

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